Four actionable steps to increase your capacity in order to meet customer experience needs.
Insights from a CX expert with 20 years’ experience helping hyper-growth companies accommodate a massive surge in customer demand.
There are times where customer demand is so high that it's easy to freeze and do nothing. We're seeing many companies do that today. Download our informative guide to make sure your company is taking the correct steps when faced with unexpected customer growth.
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About the Author
CEO | Incept
Sam Falletta is the CEO of Incept, where he has been responsible for the development and execution of successful customer acquisition and retention strategies for some of the largest brands in the world including Microsoft, Ford, Honda, and the American Red Cross. Under Sam’s leadership, Incept has grown consistently over the last decade and has been recognized as one of the top workplaces in NE Ohio by Workplace Dynamics several times.
In addition to his work at Incept, Sam is active in the community as the founder of TEDxAkron and a board member of several local and national nonprofit organizations. He is an active speaker on the topics of customer experience and employee engagement.
WE BRING THE HUMAN ELEMENT OF CONVERSATIONS BACK TO CX
Incept brings the human element of conversations back to customer experience to improve the outcome of customer interactions, promote and protect your brand, and accelerate growth. Our services include:
Your relationship with your customers is one of the most important things in your business. We approach customer care with the goal of strengthening your relationship with every touch point.
We take a scientific approach to outbound B2B CX so that when your prospects answer, we can take advantage of the opportunity, helping you grow your business.
Achieve your business goals with an integrated marketing strategy. We combine live chat, email, direct mail, social media and more in combination with your inbound or outbound strategy.
B2B Lead Generation
Our B2B lead generation and appointment setting solution frees you up from the details of lead generation so you can focus on what you do best. Our team of experts help you generate more leads, set more appointments, and ultimately close more deals.